KERDOM Electric Wheelchair Help Center - Kerdom
Skip to contentFind clear answers for your next outing—from choosing a chair to setup, travel and everyday care.
Start with the service you need today.
Choose DX07 or DX08 for step-by-step setup, everyday controls and troubleshooting guides. Check your exact version before following operating instructions.
Setup, everyday controls & troubleshooting
Setup, everyday controls & troubleshooting
Find the owner’s manual for DX07 or DX08.
Confirm that the manual matches your chair’s model label and configuration. View all official manuals.
Practical guides for the questions that come up most often.
Get comfortable with the controls and daily setup.
Care for your battery, wheels and controls.
Prepare for the route, weather and carrier rules.
Know what happens before and after delivery.
Find payment help and understand your options.
Keep these guides handy for your first ride or next trip.
Quick answers to common electric wheelchair questions.
Start with the Wheelchair Recommendation Quiz, then compare seat fit, weight capacity, handling weight and the routes you use most. Contact us if you need help checking a specific requirement.
Read the related guideUse the Model Manual Finder below the model cards for DX07 or DX08. Always confirm the manual matches your exact version. Other manuals are available on the official User Manuals page.
Read the related guideStop on level ground, power off and follow your model’s folding instructions. Check frame locks, protect the controls and compare the full folded size with your vehicle’s cargo opening. Arrange lifting help when needed.
Read the related guideThe DX07 and DX08 support left- or right-side mounting. Follow the model-specific mount and cable instructions; check compatibility before making changes on other versions.
Read the related guideModels equipped with motor-release levers can be pushed by a companion when both motors are in manual / freewheel mode. Switch only while stationary on level ground. Automatic braking is released in this mode.
Read the related guideDX07, DX08, DX07 Pro X and Titan X24 include a Bluetooth caregiver remote in the confirmed packages. Use the remote supplied for your chair and follow its pairing and operating instructions.
Read the related guideDX07, DX08, DX05 and Titan X24 have solid tires in the configurations covered by our guide. DX06 with pneumatic rear tires requires rear-tire pressure checks. All tire types still need regular condition checks.
Read the related guideConfirm your exact chair, battery configuration and any spare batteries with each operating airline before travel. Folding size or a battery rating alone does not guarantee acceptance.
Read the related guideChoose maintained, firm routes and approach suitable outdoor surfaces slowly. Avoid loose ground, steep slopes, standing water and heavy rain. Check the DX07 outdoor and rain-use guides for specific precautions.
Read the related guideMost in-stock items dispatch within 1–2 business days. Contiguous-U.S. transit typically takes approximately 2–5 business days after dispatch. Processing and transit are separate estimates; availability and carrier conditions may affect timing.
Read the related guideEligible wheelchairs have a 60-day at-home trial. Confirmed standard coverage includes five years for the frame, motors, battery and controller / joystick, and two years for other mechanical parts against manufacturing defects. Eligibility, exclusions and return conditions apply.
Read the related guideKERDOM does not bill Medicare, Medicaid or insurers directly. Confirm reimbursement eligibility with your provider or HSA/FSA administrator before purchase. Financing options, when offered at checkout, are subject to the provider’s approval and terms.
Read the related guideTell us what you’re noticing in your own words. Include your model, order number and relevant photos or a short video so we can help with the next step.
For your privacy, do not send full payment-card details, bank passwords or verification codes.
We’re excited to help you get moving with your KERDOM wheelchair. Here’s what to expect between placing your order and receiving it at your door.
Your delivery timeline includes two stages: preparing your order and transporting it to your address.
Typical Timeframes:
Please note: Processing and transit times are separate estimates, not a guaranteed arrival date. Weekends, holidays, weather and carrier conditions may affect delivery.
Some products or destinations need a different delivery timeline. Please check before ordering if you have a specific travel date in mind.
What to Check:
If you need help checking your delivery progress, our team is here to assist.
How to Stay Updated:
Your wheelchair should fit your daily life—and getting help should feel straightforward. Whether you’re choosing a chair for yourself or a family member, KERDOM is here to guide you.
From trying your chair at home to getting help with a replacement part, here’s the support you can count on.
Your Key Benefits:
Not sure how to install the joystick, pair the remote or check a charging issue? You don’t need to know the technical name of the part to ask for help.
How We Help:
Our U.S. warehouses help us get chairs and parts to you, with spare-parts and service shipments coordinated from Los Angeles.
What to Expect:
We want you to feel confident that your wheelchair fits your life. Try it at home—moving through doorways, sitting at your dining table and checking your storage space.
How the Trial Works:
Trial eligibility and return conditions apply. Inspection or restocking fees may apply.
If your chair isn’t right for you or arrives with a problem, we’ll help you understand the options before you send anything back.
How We Handle Your Request:
If a part stops working, contact us so we can review the issue and help you find the next step.
What Your Warranty Includes:
Tell us what you’re noticing in your own words. We’ll help you work out the next step.
How to Reach Us:
KERDOM wheelchairs use different tire types depending on the model and configuration. Solid tires do not need inflation, while pneumatic (air-filled) tires require pressure checks and can provide additional cushioning.
Use this guide to identify the tire-care requirements for the models below. If your wheelchair has replacement tires or a different wheel configuration, confirm the requirements with KERDOM before inflating.
| Model | Tire Type | Inflation Required? |
|---|---|---|
| DX07 | Solid front and rear tires | No |
| DX08 | Solid front and rear tires | No |
| DX05 | Solid front and rear tires | No |
| Titan X24 | Solid front and rear tires | No |
| DX06 — pneumatic rear-tire configuration | Pneumatic rear tires | Yes, for the rear tires |
These models are equipped with solid tires on the front and rear wheels in the configurations covered by this guide.
Solid tires still need inspection. Check regularly for worn tread, cracks, cuts, embedded debris or other damage. “No inflation required” does not mean “no maintenance required.” Contact support if a tire is damaged, a wheel wobbles or the ride changes noticeably.
The DX06 configuration covered here uses 12-inch aluminum-alloy rear wheels fitted with pneumatic tires. These air-filled tires require correct inflation to help maintain predictable handling and ride comfort.
| Seasonal Guidance | Recommended Pressure |
|---|---|
| Summer | 200–210 kPa |
| Winter | 220–230 kPa |
These figures apply only to the specified DX06 rear-tire configuration. Follow the instructions for your actual tire and wheelchair, and never exceed the maximum pressure marked on the tire. If the tire marking or supplied manual conflicts with this guidance, contact KERDOM before inflating. Replacement tires may have different requirements.
Air pressure changes with temperature, so check it rather than assuming the tire is correctly inflated because it was recently filled. Do not inflate an already damaged tire or continue riding on a visibly deflated one.
Pneumatic tires can lose air through punctures, valve problems or other damage. Nails, sharp debris and impacts may damage a tire; no surface or object can be guaranteed harmless. If a tire repeatedly loses pressure, arrange inspection rather than simply adding more air.
DX07, DX08, DX05 and Titan X24: No inflation or pressure checks are needed for their solid tires, but regular condition checks are still important.
DX06 with pneumatic rear tires: Check rear-tire pressure and condition regularly. Use the appropriate pressure for the installed tires.
Email support@kerdom.com or visit our Contact Us page. Include your model, order number and clear photos of the wheel, tire markings and valve area so our team can confirm the correct guidance.
For model-specific instructions, visit our User Manuals page.
The Bluetooth caregiver remote control allows a caregiver or companion to move the wheelchair without sitting in it. It is useful for repositioning, parking and bringing the chair closer when assistance is needed.
| Model | Bluetooth Caregiver Remote Included? |
|---|---|
| KERDOM DX07 | Yes |
| KERDOM DX08 | Yes |
| KERDOM DX07 Pro X | Yes |
| KERDOM Titan X24 | Yes |
Use the remote supplied for your chair. Do not assume remotes are interchangeable between models or controller versions.
Follow the pairing and operating instructions supplied with your wheelchair and remote. The exact controls and pairing procedure may vary by controller version.
First become familiar with the remote using an unoccupied chair, on firm, level ground in a clear area. Start at a low speed. If the chair does not respond as expected, stop using the remote and contact KERDOM for assistance.
The black wireless remote shown below is compatible with KERDOM DX07, KERDOM DX08 and KERDOM Titan X24. Its light, ergonomic design makes everyday positioning and caregiver assistance comfortable and convenient.
Key Features:
View the Bluetooth Caregiver Remote Control for product details.
Know Your Controls:
| Control | Function |
|---|---|
| Indicator light | Shows the remote’s status. Alternating red and green flashing is used during Bluetooth reset and re-pairing. |
| Joystick | Controls the wheelchair’s direction of movement. |
| Power On/Off | Switches the remote on or off; also used with Speed Down for Bluetooth reset and re-pairing. |
| Horn button | Sounds the wheelchair’s horn. |
| Speed Up | Increases the wheelchair’s speed setting. |
| Speed Down | Decreases the speed setting; also used with Power On/Off for Bluetooth reset and re-pairing. |
Use the matching guide: These instructions apply to the black remote pictured here for DX07, DX08 and Titan X24. The DX07 Pro X YT605 remote has a different layout and pairing procedure, explained separately below.
Pair the remote before first use. Use an unoccupied wheelchair on firm, level ground, with a clear area around it.
Reset and Re-pair Bluetooth:
If it does not connect: Check the batteries and confirm that the remote matches your wheelchair’s controller. If pairing fails or the chair responds unexpectedly, stop using the remote and contact support@kerdom.com with your model and a photo of the remote.
This guide covers the YT605 handheld remote shown below, supplied for your DX07 Pro X. Match the picture to your remote before following these steps; other remotes and controller versions may work differently.
What Each Control Does:
| No. | Control | How to Use It |
|---|---|---|
| 1 | Power button | Press and hold for about 1 second to switch the remote on or off. |
| 2 | Clear button | Used with the power button to clear a pairing record. It is not a driving-stop button. |
| 3 | Actuator folding | On a compatible powered-folding chair, hold until the main controller’s speed indicator flashes, then release to start folding. |
| 4 | Speed decrease (−) | Press to lower the speed setting. |
| 5 | Speed increase (+) | Press to raise the speed setting within the remote-control speed limit. |
| 6 | Actuator unfolding | On a compatible powered-folding chair, hold until the main controller’s speed indicator flashes, then release to start unfolding. |
| 7 | Actuator stop | Press to stop folding or unfolding actuator movement. Do not treat this as a driving emergency-stop button. |
| 8 | Horn | Press and hold to sound the horn; release to stop it. |
| 9 | Joystick | Move it to control the chair’s direction of travel. |
| 10 | Status indicator | Shows connection, power and low-battery status. |
| 11 | Battery cover (rear) | Slide the cover down to access the AAA battery compartment. |
Check folding compatibility first: Folding symbols on the YT605 do not mean every DX07 Pro X configuration has powered folding. Use buttons 3, 6 and 7 only if your chair has a compatible folding actuator and its wheelchair instructions permit this function. Otherwise, follow the chair’s manual folding instructions.
Set up the connection with the chair unoccupied, on firm, level ground in a clear area. Keep it in sight and start at the lowest speed for your first movement test.
Pair and Check the Connection:
Everyday Operating Notes:
The indicator helps you check the remote at a glance. Replace low batteries promptly, and clear pairing only when you need to connect to a different compatible main controller.
Read the Indicator:
| Light Pattern | Meaning |
|---|---|
| Red and green alternate for 1 second | Powering on |
| Red flashes rapidly for 1 second | Powering off |
| Red and green alternate continuously | Pairing |
| Green flashes slowly | Normal operation |
| Red flashes slowly | Low remote battery |
Battery and Connection Care:
Keep people, hands, clothing and belongings clear of the chair’s moving parts. The YT605 is a supervised control device, not an obstacle-avoidance system.
Before Using These Functions:
Read the DX07 Pro X YT605 Remote User Manual (PDF) for the complete operating and safety instructions.
Keep the chair in sight and remain close enough to supervise its movement. Check for people, pets, obstacles and drop-offs before operating it. Use slow, controlled movements in tight spaces, and only use remote control with a seated rider as permitted by the supplied instructions and with the rider’s agreement.
Remote control is a movement-control feature, not an autonomous navigation or obstacle-avoidance system. It does not replace supervision or safe-route planning.
| Question | Answer |
|---|---|
| Does the remote operator have to sit in the chair? | No. A caregiver or companion can operate it from alongside the chair while keeping it in sight. |
| Is the remote included? | Yes. DX07, DX08, DX07 Pro X and Titan X24 include a Bluetooth caregiver remote control. |
| Do I need to pair it? | Follow the supplied instructions and check the connection before first use. Pairing or reconnection may be required for your controller version. |
| Does it fold the wheelchair automatically? | The YT605 remote shown for DX07 Pro X has folding-actuator controls, but they work only with a compatible powered-folding chair. Buttons alone do not confirm this capability. Follow your chair’s folding instructions; do not assume other models or configurations fold automatically. |
| What should I do if it does not respond? | Stop use, check the power and connection as directed in the instructions, and contact support if the issue continues. Do not attempt undocumented resets. |
Visit our User Manuals page or email support@kerdom.com. Include your order number, wheelchair model and clear photos of the controller and remote so our team can provide the correct guidance.
Yes—on compatible KERDOM Mobility models, the joystick can be mounted on either armrest. Choose the side that feels more comfortable and gives you better control. The DX07 and DX08 support left- or right-side mounting; check your model’s instructions for its mounting arrangement.
Your joystick should be within comfortable reach, whether you prefer using your left or right hand.
Your Adjustment Options:
Switching sides involves moving the controller mount—not changing how you steer. Follow your model’s manual and ask us for help if a step is unclear.
Basic Setup Steps:
If the bracket does not fit or the cable will not reach, stop and contact KERDOM before proceeding.
You don’t need to work out the mounting arrangement alone. Our team can help you find the instructions for your chair.
How to Get Guidance:
Need to move your chair without battery power? KERDOM wheelchairs equipped with motor-release levers offer electric driving and manual push modes. Knowing when to use each helps you and your companion move safely.
The release lever on each rear motor determines whether the chair is ready for powered driving or manual pushing.
How Each Mode Works:
Use manual mode for controlled movement on level ground when powered driving is unavailable or unnecessary.
Before You Start Pushing:
Re-engage both motors when manual pushing is finished, before powered driving or leaving the chair stationary.
Getting Ready to Drive Again:
Manual mode removes the protection of automatic braking. Never rely on the chair to stop or hold itself while the motors are released.
Important Safety Reminders:
If your chair will not drive, is hard to push or does not hold securely, we can help you check the correct setup.
What to Do:
For model-specific lever positions, refer to your wheelchair’s user manual. General control information is available in our joystick controls guide.
Planning a flight with your KERDOM DX07, DX08, DX05 or DX06? A little preparation helps make airport day easier. Confirm your exact wheelchair and battery configuration with every operating airline before you travel.
Airlines use watt-hours (Wh) to assess lithium-ion battery capacity. The calculation is Voltage (V) × Amp-hours (Ah) = Watt-hours (Wh).
Common Listed Configurations:
These calculations apply to the configurations above. Use the label on your actual battery and contact us if its voltage, capacity or Wh rating differs. A rating below 300Wh does not by itself guarantee airline acceptance.
Battery handling depends on how the battery is protected and whether it stays installed. The following summarizes U.S. FAA mobility-device guidance; airlines and international routes may have stricter requirements.
What to Confirm:
Contact the airline’s accessibility team when booking, rather than waiting until check-in.
Your Pre-Trip Checklist:
Allow extra time and tell staff what assistance you need. Security screening and airline battery acceptance are separate processes.
On Travel Day:
Before boarding, confirm where your wheelchair will be returned. Check it before leaving the airport.
Your Arrival Checklist:
See a real-world flight experience with the KERDOM DX07 in this video from Geeked Rehab, featuring Dr. Monte.
About This Video:
Watch on YouTube if the embedded player is unavailable.
This video shares one traveler’s experience, not airline approval for every configuration or flight. Follow the current battery guidance above and confirm arrangements with your airline.
Not sure which battery you have? We can help identify your configuration so you can share the right information with the airline.
Get Travel Support:
KERDOM can assist with product information. Final acceptance and battery-handling arrangements must be confirmed with your airline for your specific flight.
From grocery runs to family visits, the DX07 is a folding power wheelchair for everyday outings and planned travel. Choose routes with firm ground, room to turn and accessible entrances so your trip fits both your chair and your needs.
Start with smooth, maintained surfaces where you can control your speed and stop comfortably.
Good Starting Points:
Life takes us to all sorts of lovely places! Your KERDOM DX07 can happily handle these outdoor surfaces—just remember to slow down a little and take your time:
Check Before You Continue:
Protect yourself and the chair by turning back when traction or stability is uncertain.
Choose Another Route For:
A little preparation can make your visit easier.
Before You Leave:
We know that life doesn't stop when the weather changes, and you want to be able to enjoy your day with peace of mind.
IPX5 rating supplied by KERDOM for this article; not independently certified here.Your KERDOM DX07 features a high-strength carbon fiber frame paired with a water-resistant design (IPX5 rating). This means it is built to handle the little surprises of daily life, but it is not completely waterproof.
Here is a simple, friendly guide on how to handle wet weather and keep your wheelchair working perfectly for years to come!
You can feel confident continuing your journey during these light, brief conditions:
Examples:
Water resistance is not waterproofing: The IPX5 rating does not make the chair suitable for immersion, prolonged rain or every wet condition. Follow the instructions for your exact DX07 version and keep charging connections dry.
To protect the smart electronics inside your wheelchair, we highly recommend avoiding:
Please Avoid:
Once you are safely sheltered and stationary, switch off the chair and check for moisture.
Care Steps:
A dry exterior does not always mean the electrical components are dry inside.
Please Get Help For:
A payment issue can be frustrating, especially when you’re ready to bring your wheelchair home. If your payment hasn’t gone through, these steps may help. The KERDOM Mobility team is here if you need a hand.
Your bank may ask you to verify an online purchase through 3D Secure authentication before it approves the payment.
What to Check:
A small typo or an old billing address can prevent a card payment from going through.
Take a Quick Look:
If your card continues to decline, another payment method may be more convenient.
Options to Consider:
Before trying again, check for an order-confirmation email or pending charge. If you’re unsure whether the payment succeeded, contact us first to help avoid a duplicate order.
A bank may decline a purchase because of a security check, spending limit or account restriction.
How Your Bank Can Help:
You don’t have to figure it out alone. We can help check your order status and guide you through the next steps.
Reach Out to KERDOM:
Keep Your Payment Information Private: Never send us your full card number, security code, bank password or verification code. Enter sensitive payment details only in the secure checkout or your bank’s official verification flow.
Before choosing a wheelchair, you may want to understand how you can pay for it and whether your health benefits can help. Here is an overview of purchasing through KERDOM Mobility and requesting reimbursement separately.
Purchases from KERDOM Mobility are handled separately from insurance claims.
Even though we don't offer direct insurance billing, we want to help you find a comfortable way to get moving! Many of our customers successfully use the following options:
Learn more: Explore Affirm Financing Options.
A Quick Tip on Reimbursement: While reimbursement depends entirely on your specific provider's guidelines and cannot be guaranteed by KERDOM Mobility, many customers have successfully claimed reimbursement after purchase. Our customer support team is always happy to provide your order invoice to assist with your claim! 🧾✨
Email support@kerdom.com with your order number and let us know which purchase documents you need. We can help with your order records; questions about benefit eligibility or claim approval should be directed to your insurer or account administrator.
Thank you for your service. KERDOM Mobility offers a verified discount to help eligible customers bring home an electric wheelchair that fits their daily life.
Eligible customers can verify their affiliation through GovX ID to receive $160 off an electric wheelchair purchased directly from KERDOM.
Who Can Apply:
GovX ID checks your affiliation and provides a personal discount code after successful verification.
How It Works:
Protect your privacy: Use the GovX verification process rather than emailing identity documents to KERDOM. Do not send your Social Security number, full payment-card details or unrelated personal records.
Apply your personal code before completing checkout so you can confirm the savings in your order total.
What to Know:
Public promo codes: Current public offers, when available, are shown on KERDOM’s website. They are separate from your verified service code and have their own eligibility and expiration terms.
If your code does not apply or you are unsure which offer to use, we’re happy to help you check before you place your order.
How We Can Help:
Thank you for choosing KERDOM Mobility. We’re here to help you find the right support for your next outing.
Choosing a wheelchair involves more than comparing weight. Seating fit, folded size, motor power and the routes you plan to use all matter. This guide compares the four KERDOM models to help you assess those requirements.
Specifications are listed for the model configurations described below. Battery count, accessories and controller versions can affect the actual package and handling requirements. Check your order and unit-specific instructions before purchase or use.
Dimensions are in inches and weights are in pounds. Where an order is verified, dimensions are labeled L × W × H. Titan X24's folded measurements are reproduced in the published order without assigning unverified axis labels.
| Specification | DX07 | DX08 | Titan X24 | DX07 Pro X |
|---|---|---|---|---|
| Weight without battery | 36.5 lbs | 25.8 lbs | Confirm the current unit's weight with support | 40.5 lbs |
| Maximum weight capacity | 350 lbs | 300 lbs | 450 lbs | 350 lbs |
| Seat width | 18.5″–20″ adjustable | 18.85″ | 24″ between armrests | 18.5″–20″ adjustable |
| Folded dimensions | 29″ L × 14″ W × 23″ H | 24.8″ L × 10.2″ W × 28.0″ H | 41″ × 32″ × 19″, published order | 29″ L × 14″ W × 23″ H |
| Unfolded dimensions | 43″ L × 25″ W × 38″ H | 33″ L × 22.4″ W × 35.4″ H | 35.83″ L × 26.77″ W × 45.28″ H, with headrest | Confirm with support; do not assume the standard DX07's dimensions |
| Seat cushion dimensions | Confirm the supplied cushion | 18.85″ W × 18.85″ D × 3″ H | 24″ W × 19″ D | Confirm the supplied cushion |
| Backrest recline | Confirm model-specific adjustment | Confirm model-specific adjustment | Up to 115° | Confirm model-specific adjustment |
| Headrest | Check the selected package | Check the selected package | Adjustable | Check the selected package |
| Extendable footrest | Check model-specific design | Check model-specific design | Three positions | Check model-specific design |
The DX07, DX08 and Titan X24 unfolded measurements above are published product-page figures. Verify the actual chair when clearance is tight. The Titan X24's height is listed as 38.19 inches without the headrest.
Weight capacity is not chair weight. Battery-excluded weight is also not the same as the weight of a ready-to-use chair. Allow for installed batteries and accessories when planning transport.
| Specification | DX07 | DX08 | Titan X24 | DX07 Pro X |
|---|---|---|---|---|
| Motor system | Two 180W brushless motors | Two 150W brushless motors | Two 350W brushless motors | Two 250W brushless motors |
| Total rated motor power | 360W | 300W | 700W | 500W |
| Battery specification | 24V 12Ah lithium-ion | 24V 10Ah lithium-ion | 24V 12Ah lithium | 24V 12Ah lithium-ion |
| Listed range per battery charge | Up to 15.5 miles | Up to 13.5 miles | Up to 15 miles | Up to 15.5 miles |
| Listed maximum speed | Up to 3.73 mph | Up to 3.73 mph | Up to 4 mph | Confirm with the unit's instructions |
| Tire type | Solid | Solid | Wide solid tires | Deep-tread tires; confirm the installed tire type |
| Bluetooth caregiver remote | Included | Included | Included | Included |
Remote inclusion reflects KERDOM's confirmed package information for these four models. Use the remote supplied for your chair; remotes and controllers should not be assumed interchangeable.
Range figures are estimates, not guaranteed distances. Rider weight, terrain, speed, slopes, temperature and battery condition affect performance. Additional batteries do not guarantee a fixed total range. Select the battery configuration listed in your order.
KERDOM charging arrangements can include:
Titan X24's product instructions specify both methods. DX07 and DX08 manual instructions also describe controller and direct-battery charging, but controller versions can differ. Confirm the available ports and approved method on your actual unit, including the DX07 Pro X.
A USB phone-charging outlet is not a wheelchair-battery charging inlet. Use only the supplied or KERDOM-approved charger and do not force connectors or use undocumented adapters.
Charging time depends on the battery and charger configuration. Titan X24 is listed at approximately 5–6 hours; for the other models, follow the supplied charger instructions or confirm the applicable time with support.
| Priority | Starting Point | What to Check |
|---|---|---|
| Low handling weight and compact storage | DX08 | 25.8-lb battery-excluded weight, seating fit and vehicle opening |
| Adjustable seat space and everyday outings | DX07 | 18.5″–20″ seat width, 350-lb capacity and actual routes |
| More seating room and higher capacity | Titan X24 | 24-inch seating width, positioning needs, 450-lb capacity and loading arrangements |
| A stronger motor system and deeper-tread tires than standard DX07 | DX07 Pro X | 500W motor system, 40.5-lb battery-excluded weight and suitable maintained terrain |
These are starting points, not a universal suitability guarantee. A wider seat is not automatically the right fit, and higher power does not make every surface safe.
Measure the vehicle's cargo opening and usable interior space, not just its advertised capacity. Check the full folded dimensions and confirm who will safely handle the chair. Arrange assistance or an appropriate loading aid when needed.
For indoor use, check the actual chair width, doorways and turning space. Adjustable seating dimensions are not a substitute for the chair's overall width.
For flights or cruises, contact the carrier with the exact chair dimensions, weight and battery details. A folding design or battery label does not guarantee acceptance. Confirm the requirements for any spare battery separately.
Email support@kerdom.com or use our Contact Us page. Include your model, order number and photos of the model label, controller and battery if you already own the chair.
Visit our User Manuals page for operating instructions. Make sure the manual applies to your version before using it for exact dimensions or procedures.
A little preparation helps you feel more comfortable on your first outing. Follow the manual supplied for your exact model and ask us if a step is unclear.
Choose a clear, dry, level area and have help available if you need it.
Your Setup Checklist
Check the actual folded size and who will safely handle the chair before loading it.
Before You Load
The correct manual is more useful than a generic assembly video.
Where to Get Help
Charging and range depend on your battery, charger and wheelchair configuration. Follow the supplied instructions for your exact unit.
The wheelchair’s battery-charging inlet is not the same as a USB phone-charging outlet.
Charging Basics
Published range is an estimate, not a guaranteed distance.
What Affects Range
The manual sets the correct storage and periodic-charge routine.
Before Storage
If your chair is not responding, stop in a safe, level place. These basic checks may help you identify the next step; they do not replace your model’s instructions.
Keep the chair off while checking connections or motor-release levers.
Start Here
Unexpected movement or abnormal braking needs assessment before further use.
Contact Us Instead of Continuing For
Share only what is needed to identify your chair and the issue.
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