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Frequently Asked Questions
What wheelchairs is the Kerdom Caregiver Remote compatible with?
It is designed to work with DX08 and DX07 power wheelchairs only.
How does the caregiver remote connect to the wheelchair?
The remote connects via a wireless Bluetooth connection, allowing caregivers to control the wheelchair smoothly without using the joystick.
Do I need to pair the remote before using it?
Yes, a quick pairing is required before first use.
How do I pair the caregiver remote?
Power on the controller, then press and hold the remote’s “Speed Down” and “Power On/Off” buttons until the indicator flashes red and green alternately to reset and re-pair Bluetooth.
Is the remote comfortable to use for long periods?
Yes, it features a lightweight and ergonomic design for easy handling and comfort.
Are batteries included?
Yes, the remote comes with batteries included, so it’s ready to use right out of the box.
How long does shipping take?
Most orders are processed within 24 hours, and delivery typically takes 3–7 business days, depending on your location.
You'll receive a tracking number via email once your order ships, so you can follow your package all the way to your doorstep.
Please note:
If you purchase a pre-order item, shipping will follow the estimated delivery date listed on the product page.
Please confirm you are comfortable with the waiting time before placing your order.
When should I use the caregiver remote?
It’s perfect for situations where extra assistance is needed, such as navigating tight spaces, slopes, or during shared outings.
What is your return and exchange policy?
This accessory is non-returnable unless there is a quality issue.
For full details, please read our Return & Refund Policy
