KERDOM Product Protection

Accidents happen.
Protection continues.

From the day you purchase your plan, KERDOM Product Protection covers a wide range of eligible damage caused during use. Extended warranty service continues your coverage after the standard warranty ends.

Accident-focusedCover starts on your plan purchase date

Extended warrantyBegins after the standard policy ends

Order-linkedOne plan per eligible device

Protection for the unexpectedCoverage and prices shown for reference

✓Eligible KERDOM devices

↗Accidental-damage focus

◎Priority parts or replacement

?Terms before purchase

Why Product Protection

More help for accidents today—and warranty coverage later.

Your standard warranty covers eligible manufacturing defects during its stated policy period. KERDOM Product Protection adds coverage for damage caused during use from your plan purchase date, plus extended warranty service after standard coverage ends.

↗

Collision & tip-over support

Help for accidental collisions or tip-overs that interrupt normal use (such as damage to footrests, armrests or other vulnerable parts).

✦

Unexpected damage review

From the day you buy your plan, get support for a wide range of eligible damage caused during everyday use.

⌁

Extended warranty service

Extended warranty service begins after the applicable standard warranty policy period ends.

◌

Less disruption to your day

Get priority claim handling and prompt replacement parts or a new device once your claim is approved.

Choose your protection

Choose the coverage term that fits your chair and your routine.

Choose your KERDOM model to compare 1-year, 2-year and 3-year plans. Each includes protection for eligible damage caused during use, plus extended warranty service after standard coverage ends.

Eligible deviceChoose your KERDOM model

Select your model to see its 1-year, 2-year and 3-year Product Protection prices.

1-year term

1-Year Protection

Accident protection plus extended warranty service.

Select a device

product-specific price · one-time purchase

✓Your standard product warranty stays in place
✓Eligible damage from use, covered from your plan purchase date*
✓Extended warranty service after standard coverage ends*
✓Priority claim handling with parts or new-device replacement

2-Year Protection

More time protected for frequent everyday mobility.

Select a device

product-specific price · one-time purchase

✓Your standard product warranty stays in place
✓Eligible damage from use, covered from your plan purchase date*
✓Extended warranty service after standard coverage ends*
✓Priority claim handling with parts or new-device replacement

3-year term

3-Year Protection

Longest protection for lasting confidence.

Select a device

product-specific price · one-time purchase

✓Your standard product warranty stays in place
✓Eligible damage from use, covered from your plan purchase date*
✓Extended warranty service after standard coverage ends*
✓Priority claim handling with parts or new-device replacement

A clearer reason to add protection

Accident help today. Extended warranty service later.

The standard warranty applies to qualifying manufacturer defects during its policy period. Product Protection begins on its purchase date, covers qualifying damage from use and delivers extended warranty service after the standard policy ends.

Situation or benefit	Standard warranty	1-Year Protection	2-Year Protection	3-Year Protection
Qualifying manufacturer defect during standard policy	✓	✓	✓	✓
Qualifying damage caused during use from plan purchase date	Not covered	✓*	✓*	✓*
Extended warranty service after standard policy ends	—	✓*	✓*	✓*
Resolution for an eligible claim	Warranty review	Parts or replacement*	Parts or replacement*	Parts or replacement*
Protection term	Existing warranty terms	Extended 1 year*	Extended 2 years*	Extended 3 years*
Product-specific plan price	—	Set by model	Set by model	Set by model

*Coverage, claim limits and exclusions are subject to your plan terms. Extended warranty service begins after the applicable standard warranty period ends.

When damage happens

One clear route back to mobility.

Get priority support when you need it. Once your claim is approved, we promptly arrange replacement parts or a new device to help you get moving again.

Report the damage

Share your order details, device model, and a clear photo or video of the damage caused during use.

Priority claim review

Our team prioritizes your claim, confirms coverage and identifies the right replacement solution.

Parts or new replacement

Once your claim is approved, we promptly arrange the replacement parts you need or a new device.

Keep moving

Receive updates and see the remaining Product Protection benefits linked to your eligible device.

Easy to add

Protect your chair before it leaves your cart.

Add Product Protection right on your chair's product page. Choose 1, 2 or 3 years of cover, then check out with confidence.

Product page

Select your eligible device

Choose a KERDOM mobility device and its required configuration.

Choose 1, 2 or 3 years

Compare the Product Protection options and prices for your selected device.

Check out together

Add your chair and selected protection to your cart, then complete your purchase.

Product page example showing optional protection: 1 year for $69.99, 2 years for $109, and 3 years for $139, above the Add to Cart button. — Product page example · DX06

Already purchased your device?

You can still choose Product Protection.

For post-purchase protection, contact our support team at support@kerdom.com or visit the Product Protection product page to choose the plan that matches your device.

Choose Product Protection Email support@kerdom.com

Questions, answered

Before you choose protection.

Find answers about coverage, adding a plan, claims and cancellations.

The standard warranty handles qualifying manufacturer defects during its stated policy period. Product Protection starts on the plan purchase date, adds coverage for qualifying damage caused during use, and provides extended warranty service after that standard warranty period ends.

Titan X24, DX08, DX07, DX07 ProX, DX06 and DX05 each have their own 1-year, 2-year and 3-year Product Protection price. Select your model above to see its prices.

Yes. Contact support@kerdom.com or visit the Kerdom Product Protection page to choose a plan. Support can confirm the applicable model and plan before purchase.

You may cancel at any time. Within 60 days of purchase: if no claim has been filed, receive a full refund of 100% of the Product Protection price; if a claim has been filed, the refund equals the Product Protection price minus the paid claim amount. After 60 days: the refund equals ((total protection days − days used) ÷ total protection days) × Product Protection price − paid claim amount (if any) − an administrative fee, which varies by state and is capped at $50.

Product Protection covers a wide range of eligible damage caused during use from your plan purchase date. This includes qualifying collision or tip-over damage to parts such as footrests and armrests. See your plan terms for coverage details and exclusions.

Contact support@kerdom.com with your order number, device model and photos or video of the damage. We prioritize your claim and promptly arrange replacement parts or a new device once it is approved.

One accident should not put life on pause.

Choose KERDOM Product Protection with your next eligible device.

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4819

Bought one for me and my wife

These scooters are really impressive. Easy to maneuver and speed is plenty fast enough. Batteries last a good long time, took camping and used for 5 days and never had to charge. Would buy again, definitely recommend at the price. We are very glad that we purchased these scooters.

Shipping Protection

TESTED ON VACATION IN FRANCE

I took this scooter on a vacation to France. It folds up very easily for the. airlines. It's very light when you take out the batteries. You have to carry them with you on board.
I rode this thru Paris, Disneyland Paris. Eiffle Tower, The Louve. I rode the bullet train from Paris to Lyon. This scooter folds up and fits the hi speed train.
I boarded a river cruise on the Rhone river. This scooter handled the cobblestone streets in the ancient French villages and countrysides. It went up inclines with plenty of power. I rode the backstreets of Marsaille.
The scooter fits into the motor coaches that drove our tours. The bus driver saw how eady it folded up to load.
The cruise was Disney/Amakristina.
waterways.

I have back issues and it hurts for me to walk. On the cruise many seniors wished they had my scooter. I had nany inquires about this scooter. I could have been selling them to grandpas and grandmas .

Excellent tires

Tires came in a week after ordering. Customer service team were excellent, helped me every step of the way in ensuring I purchased the correct wheels and providing helpful instructions odd what tools were needed to remove and install the tires. Chair is running nice and smooth with my new tires. Thank you so much.

DX07 review

Got the Dx07 for my son, who only uses the chair on outings, has worked well so far. Would like better if it had a cup holder and a remote control bracket. The remote control is so small it doesn’t work real well. The movements are very awkward.

Accidents happen.
Protection continues.