Trial, Warranty, Returns & Support

Your wheelchair should fit your daily life—and getting help should feel straightforward. Whether you’re choosing a chair for yourself or a family member, KERDOM is here to guide you.

Your Support at a Glance

From trying your chair at home to getting help with a replacement part, here’s the support you can count on.

Your Key Benefits:

  • 60-Day At-Home Trial: See how your eligible wheelchair fits your everyday routine.
  • Free Home Pickup: A prepaid return label and an arranged pickup for approved returns or exchanges.
  • 5-Year Warranty: Frame, motors, battery and controller / joystick, against manufacturing defects.
  • 2-Year Warranty: Other mechanical parts, against manufacturing defects.
  • Lifetime Technical Support: Help continues after warranty expiry; replacement-part charges may apply.

Help Without a Trip to a Service Center

Not sure how to install the joystick, pair the remote or check a charging issue? You don’t need to know the technical name of the part to ask for help.

How We Help:

  • Guided Checks: Send photos or a short video. We’ll walk you through suitable basic checks.
  • Compatible Parts: If a replacement is needed, we’ll identify the correct component and arrange delivery to your door.
  • Clear Next Steps: Contact us before transporting the chair for service so we can explain the available options.

Los Angeles & Texas Warehouse Network

Our U.S. warehouses help us get chairs and parts to you, with spare-parts and service shipments coordinated from Los Angeles.

What to Expect:

  • Locations: Los Angeles, California, and Texas.
  • Dispatch: Most in-stock items ship within 1–2 business days.
  • Transit: Approximately 2–5 business days after dispatch within the contiguous U.S.
  • Service Orders: Replacement shipments require assessment and approval first. Availability and carrier conditions may affect timing.
  • Growing Network: We’re expanding our service network. Please contact us before visiting a warehouse.

🧪 60-Day At-Home Trial

We want you to feel confident that your wheelchair fits your life. Try it at home—moving through doorways, sitting at your dining table and checking your storage space.

How the Trial Works:

  • Duration: Take 60 days from delivery to try your eligible wheelchair.
  • Getting Started: Practice at low speed on a clean, flat and dry surface.
  • If It Isn’t the Right Fit: Contact us within the trial period. We’ll explain your return or exchange options and any applicable fees.
  • Prepaid Label & Free Pickup: Once approved, we’ll promptly send a prepaid return label and arrange home pickup at a convenient available time.

Trial eligibility and return conditions apply. Inspection or restocking fees may apply.

If You Need a Return or Exchange

If your chair isn’t right for you or arrives with a problem, we’ll help you understand the options before you send anything back.

How We Handle Your Request:

  • Delivery Defects or Damage: Report within 7 days of delivery, with photos or video. Eligible quality-related return shipping is covered after verification.
  • A Fault Develops Later: Contact us promptly for warranty review.
  • Fit or Preference Concerns: We’ll review return or exchange options and explain any inspection or restocking deductions before you proceed.
  • Pickup Arrangements: We provide a prepaid label and free home pickup after approval, so you won’t need to take the chair to a shipping location.
  • Packing Guidance: Contact us first. We’ll explain how to prepare the chair for collection.

Warranty Coverage

If a part stops working, contact us so we can review the issue and help you find the next step.

What Your Warranty Includes:

  • 5-Year Coverage: Eligible frame, motors, battery and controller / joystick, against manufacturing defects.
  • 2-Year Coverage: Other mechanical parts, against manufacturing defects.
  • Approved Claims: Covered replacement parts and standard replacement-part shipping are provided at no charge.
  • Coverage Limits: Normal wear, misuse and accidental damage are excluded. Battery coverage does not include ordinary capacity loss over time.
  • Purchase Records: Keep your receipt and order number. Standard coverage applies to eligible direct purchases from kerdom.com by the original owner.

We’re Here for You

Tell us what you’re noticing in your own words. We’ll help you work out the next step.

How to Reach Us: