Shipping policy

Congratulations! You found the perfect Wheelchair/Scooter and now you’re wondering how it will get from us to you – and if you’ll have to come out of pocket for shipping. Here’s a quick overview of our shipping policies so you can know exactly what to expect.

Free import fees/tax

US do not need to pay additional import fees/tax

Shipping & Handling(USA)

We offer FREE Shipping to the contiguous 48 states in the US for most products. Most of our in-stock orders are shipped out within 24 hours. Delivery time within the US is 5-7 days.

Your transit time and carrier may vary. Some products are shipped in separate packages and may have different arrival times.

Please note the following:

Shipping to APO/FPO, P.O. Boxes is not available.
Shipping to Alaska, Hawaii, Puerto Rico is currently not available. Kindly call us ：support@kerdom.com

*Please note that during national holidays, inventory shortages, shipping and customs delays, extreme weather, and other scenarios that we have no control over, chances of your delivery getting delayed are high. We will appreciate your patience during those times.

Shipment Confirmation & Order Tracking

You will receive two emails after you place your order and please provide us with a valid email address:

The first confirms that your order was received. This email will arrive within about 24 hours.
The second confirms that your order was shipped from our warehouse. We will notify you of the carriers and tracking number.

Contact Us

If you have any other questions about our Shipping Policy, please contact us by email: support@kerdom.com

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One of the two batteries that came with the unit

One of the two batteries that came with the unit was bad, but they sent me a new one and gave me a credit, no complaints with chair. It seem to be real good

Great chair. Good battery. Remote control option is nice

Fantastic machine. Easy to use. Love the remote control unit. I wish clearance was higher the footpad scrapes the ground exiting my driveway. Good battery life

Perfect for Off-Road Adventures

I've taken the KERDOM DX06 on several nature trails and it handled gravel, grass, and even uneven dirt paths like a champ. The 500W motors provide plenty of power, and the 12x8 solid tires just roll over obstacles without issue. The wide 18.5" seat is comfy on longer rides, and the folding design makes it easy to bring along for camping trips. Highly recommend for anyone who wants a heavy-duty wheelchair that doesn’t limit outdoor exploration.

Its not what I was expecting! After reading the reviews.

Its not what I was expecting, After reading the reviews! It was more narrow, and easier to setup that my scooter. But the thing didn't want to make turns in slow mode. I would have to backup and move forward at an angle. Very frustrating and embarrassing. The weight was good, Im an older woman, that was nice. I had a hard time changing the battery in public, it was a little more than click and go. I could not reach the red adapters so I had to turn the chair forward. It received with holes in the box. So it's a little scratched up.

Overall, we are very pleased with the wheelchair. It is well balanced, good center of gravity and very stable. Minimal and easy assembly, and came fully charged. It is also easy to operate and is very maneuverable. It has given my 94 yr. old partner freedom and independence. The only downside is that it is much heavier than advertised, over 70 lbs instead of 40 lbs. So loading and transporting it will be an issue, but we'll figure it out. Overall, it appears well built and good quality.

Shipping policy

Free import fees/tax

Shipping & Handling(USA)

Shipment Confirmation & Order Tracking

Contact Us

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