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SANDRA MITCHELL (United States)
I've already tried to contact you about my chair order #KD29087

I've already tried to contact you about my chair order #KD29087. I don't feel like it's what I ordered. It's not oversized and doesn't have the extended foot rest I'm 5'9 and my feet hang way over.

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Kerdom
jacqueline rauch (United States)
impressed with the service and delivery! wish there was a video to watch so I could make sure I

impressed with the service and delivery! wish there was a video to watch so I could make sure I put it together properly.

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Kerdom
Joseph Aixala (United States)
Purchase of DX 07

Overall, very please with purchase of DX 07 powerchair, however when the terrain is uneven, there is lack of torque, which requires to get up the chair and move it manually. Motor lack adequate torque

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Kerdom
Anonymous (United States)
seams to be a good product

seams to be a good product, but it took more than a month to receive!

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Kerdom
C Sutera (United States)
DX05-PRO

I ordered the DX05-PRO. Received it within 5 days as advertised. Before ordering, I was promised the side bag as a complimentary gift. After some confusion-they have shipped it out and should be receiving it on Monday. Because I gave difficulty walking long distances, I ordered this chair for when we go on trips. Therefore, haven’t used it long distances. I did take it outside in my driveway to learn how to maneuver it. Very easy operation. Did wonderfully down my driveway. Took it into the grass and it also was great. Very well built chair. We practiced folding it down and loading it into out Ford Explorer. Was a little heavy, but my husband and I loaded it together and wasn’t a problem. Fits great in our vehicle. Can’t wait to make our first trip with it. But a little apprehensive about flying with it. All in all, so far, glad I purchased this chair. Only draw back, is the advertisement on the back-wish it could be removed.

We appreciate you sharing your experience! We apologize again for the mix-up with the gift but are happy we could get that shipped out to you quickly. It’s fantastic to hear that you and your husband found the loading process manageable into your SUV. We take pride in the 'well-built' quality of our chairs, which ensures safety on grass and slopes. Regarding the branding on the back, we truly appreciate that feedback—we are always looking for ways to improve the aesthetic. Safe travels on your first trip!

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Jean C. (United States)
They delivered the chair but that was the only thing they did right.

They delivered the chair but that was the only thing they did right. The website advertised that model DX01 is for 400# but within a week of my husband using it, it started bowing in the middle. Checked the owner's manual and it said it's only rated for 220#. When I reached out to the company, I was told it'll hold 450# and that the owner's manual rating was just to keep the Chinese government happy.
The batteries that are supposed to last for hours/ miles lose half of their charge within the first half hour.
Update today: After about 4 months of use, the foot rest snapped in half and fell off.
Reaching out to the company is a joke. They say whatever to try placating you and if that doesn't work they just ignore you. Don't waste your time or money.

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micmac (United States)
Amazing Customer Service

I placed an order for an office chair. They emailed me letting me know the color I chose was out of stock and offered other suggestions. I feel bad because I'm not very regular at checking my personal email.

They kept me updated every inch of the way!

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Kerdom
Doris P (United States)
Folding Power Chair "World's Lightest" 12AH with Airline Approval

Ordered 2 of this model.

Very concered about the charger. After power wheelchair arrived, once assembled, I plugged in the charger to the port on the joy stick. after about an hour i checked and the charger was extremely hot.

i unpluged, not sure what to do, I reported this to customer service and was told if it works it is ok. What!

The charger should not be getting hot. I'm concered did i receive the correct charger? i did send a picture and was told it was correct.

I feel that something is wrong with the charger and i don't want to damage the wheelchair

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Diane Millard (United States)
Not getting my electric scooter

I’m very disappointed with this company. I ordered the electric wheelchair on may 28 , which they said I would get it no later then July 15. So I called and they said not till next week, cause they were having mechanical problems with the wheelchair!!! I’m seriously thinking of canceling…..poor service

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Florence H Hunter (United States)
Do not buy from this company

They advertise one product and ship another. You can never talk to anyone they won’t answer the phone. Been trying since April to get this situation fixed and still no satisfactory response

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Debra Hudson (United States)
Big and Tall Office Chair

This chair is exactly what I needed!!!

The shipping was fast and arrived in 5 days. Putting it together was a fun puzzle and my coworker and I put it together in 1/2 hour. It was fun!

Once I tried the chair I couldn't believe it. It is the most comfortable desk chair that I have ever sat in. My knees were in agony in the other office chair because it would never stay elevated. This one is perfect and so plush! I recommend it to everyone. You will not be disappointed.