Warranty Policy

At KERDOM, we are committed to delivering reliable and long-lasting products that support your comfort, mobility, and well-being. We proudly offer a comprehensive warranty of up to 5 years across all eligible products, giving you peace of mind and confidence with every purchase.

This warranty policy applies only to items purchased directly from kerdom.com. For third-party retailers, please contact them directly for support.

Warranty Coverage

1.We typically replace products or parts rather than repair them to minimize your waiting time.
2.Parts that meet the warranty conditions outlined on this page are fully covered at no cost to you.
3.Parts outside the warranty period may still be repaired or replaced, but additional charges will apply. For specific pricing details, please contact us at support@kerdom.com.

Lifetime Technical Support

1.Our technical specialists provide expert assistance and customized solutions for complex issues.
2.One-on-one support: A dedicated support agent will handle all your inquiries, ensuring personalized assistance throughout the process.
3.This service is available at any time, regardless of your warranty status. (Note: After the warranty period, customers are responsible for the cost of any replacement parts.)

Warranty Period and Conditions for Different Components

Mechanical Parts (Non-electrical and non-electrical-related components)
Component	Warranty Period	Warranty Coverage & Exclusions
Frame / Structure	5 Years	Covered: - Natural deformation - Welding failure - Detachment or breakage - Manufacturing defects Not Covered: - Self-modifications - Collision damage
Hubs, Footrests, Tires, Fenders, Sensors, Charger, Shock Absorption, Armrests, Seat, Backrest, Lighting(if available)	2 Year	Not Covered: - Self-modifications - Collision damage - Sharp objects puncturing the tires - Man-made damage
Electronic Components
Motor, Controller, Battery	3 Years	Note: Batteries are consumable items and may experience performance degradation over time. The warranty covers manufacturing defects only. Not Covered: - Damage caused by collisions - Damage resulting from improper use or handling - Failure due to battery not being charged for over one monthBattery

Whats Not Covered

The following situations are not covered under the standard warranty:

Damage caused by misuse, abuse, or neglect
Improper assembly or installation not in accordance with KERDOM instructions
Accidents, water damage, fire, or natural disasters
Unauthorized repairs or modifications
Cosmetic damage that does not affect functionality (scratches, stains, discoloration)
Damage from commercial or institutional use (unless specified)
Issues arising from using third-party parts or services
Products purchased outside of kerdom.com

Extended Warranty Option

You can purchase extended warranty coverage for your Kerdom product at the time of original purchase. This adds additional years to your base warranty and offers peace of mind for long-term use. Extended warranty coverage will follow the same terms as the original plan.

How to Request a Warranty Claim

1. Contact Our Support Team: email us at support@kerdom.com, please include:

Order number from kerdom.com
Product name/model
Detailed description of the issue
Clear photos or videos showing the issue.

2. Warranty Evaluation:Our team will review your claim within 2 business days and determine eligibility based on the type of defect and the conditions of use.

3. Repair or Replacement: If eligible, we will provide free replacement parts, repairs, or a product replacement.

Note: Repairs under warranty are free of charge. We cover all shipping costs related to approved claims.

Final Notes

Warranty is valid only for purchases made through kerdom.com
This warranty is non-transferable and only valid for the original purchaser.
Proof of purchase is required.
In cases where repair is not feasible, we will offer a replacement of the same or equivalent model.