Warranty Policy

 

At KERDOM, we are committed to delivering reliable and long-lasting products that support your comfort, mobility, and well-being. We proudly offer a comprehensive warranty of up to 5 years across all eligible products, giving you peace of mind and confidence with every purchase.

This warranty policy applies only to items purchased directly from kerdom.com. For third-party retailers, please contact them directly for support.

 

Warranty Coverage

 

Unless otherwise specified, all KERDOM products are covered under the following warranty terms from the date of delivery:

 

✅ 5-Year Limited Warranty

 

We offer a five-year limited warranty on the following components:

  • Structural Frames: Includes frames of electric wheelchairs, mobility scooters, lift recliners, office chairs, sofas, and treadmills.

  • Mechanical Parts: Non-electrical components such as levers, hinges, and manual mechanisms.

 

✅ 2-Year Limited Warranty

 

A two-year warranty is provided for:

  • Electrical Components: Motors, controllers, wired remotes, and charging systems.

  • Batteries: Lithium or lead-acid batteries used in electric wheelchairs and mobility scooters.

 

Note: Batteries are consumable items and may experience performance degradation over time. The warranty covers manufacturing defects only.

 

Whats Not Covered

 

The following situations are not covered under the standard warranty:

  • Damage caused by misuse, abuse, or neglect

  • Improper assembly or installation not in accordance with KERDOM instructions

  • Accidents, water damage, fire, or natural disasters

  • Unauthorized repairs or modifications

  • General wear and tear, including fabric, foam, tires, and grips

  • Consumables like cushions, pads, and wheels, unless defective at delivery

  • Cosmetic damage that does not affect functionality (scratches, stains, discoloration)

  • Damage from commercial or institutional use (unless specified)

  • Issues arising from using third-party parts or services

  • Products purchased outside of  kerdom.com

 

Extended Warranty Option

 

You can purchase extended warranty coverage for your Kerdom product at the time of original purchase. This adds additional years to your base warranty and offers peace of mind for long-term use. Extended warranty coverage will follow the same terms as the original plan.

 

How to Request a Warranty Claim

 

1. Contact Our Support Team:  email us at support@kerdom.com, please include:

  • Order number from kerdom.com

  • Product name/model

  • Detailed description of the issue

  • Clear photos or videos showing the issue.

 

2. Warranty Evaluation:Our team will review your claim within 2 business days and determine eligibility based on the type of defect and the conditions of use.

 

3. Repair or Replacement: If eligible, we will provide free replacement parts, repairs, or a product replacement.

 

Note: Repairs under warranty are free of charge — including parts and labor. We cover all shipping costs related to approved claims.

 

Final Notes

 

  • Warranty is valid only for purchases made through kerdom.com

  • This warranty is non-transferable and only valid for the original purchaser.

  • Proof of purchase is required.

  • In cases where repair is not feasible, we may offer a replacement of the same or equivalent model.

 

Need Help?

 

Our support team is always ready to assist you.

Email: support@kerdom.com

Phone: +1 (775) 572-5299 ( Wed-Sun, 1 PM-10 PM EST )