The KERDOM Promise
Kerdom believes in making great office furniture products which stand the test of time. The KERDOM Warranty provides Five year warranty protection on new products purchased from Kerdom, except in certain instances, as indicated in our full policy. All warranty periods begin from the date of delivery.
Need to file a Warranty Claim? Visit our Warranty Portal and fill out our brief form. We'll get back to you ASAP with a proposed solution!
Our warranty coverage:
Five year limited warranty.The warranty period for all coverage begins from the date of purchase and will remain in place for a period of Five year.Kerdom is committed to quality. Each Kerdom Device is rigorously tested for quality and performance.Our limited 5-year warranty covers defects in the materials and workmanship of your device.
This warranty includes quality defects found after receiving the product without use.Kerdom will, at its option, repair or replace defective products.
How to start a warranty claim.To get a Warranty claim started:
- Contact us: Leave messages to us. There, you’ll find specific instructions about how to begin a Warranty claim. Please have your order number, the Product serial number, and your proof of purchase handy.
- Take photos or a video for your Product: Before you ship your product back to us for a Warranty claim, try to leave some evidence for yourself to prove your device is okay before you sent it back. (including photos or videos)
- Prepare your Product for Shipment: Pack your product in the shipping materials (e.g., a shipping box or shipping label) we provide you to deliver your product back to us. Once we receive your product, we’ll determine if it has a defect or malfunction covered by our warranty
- If your product conforms to our warranty policy.We repair or replace a new one for you and that is free.
