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Frequently Asked Questions
Can I use this 12Ah battery on my dual-battery (high-capacity) wheelchair?
Yes, you can! If you purchased the DX04-E100L dual-battery (20Ah) version, you can still use this 12Ah spare battery. It fits perfectly into your wheelchair and works safely.
Just remember:
- The driving range will depend on the battery you are using at the time.
- With the 12Ah battery, you’ll get about 15 miles per full charge.
- If you're planning to fly, the 12Ah battery is airline-approved and easier to travel with.
What’s the difference between a 12Ah battery and a 20Ah battery?
12Ah Battery:
- Lighter and easier to carry
- Provides up to 15 miles of driving range per full charge
- Airline-approved for most flights (great for travel!)
20Ah Battery:
- Heavier and larger
- Provides up to 30 miles of driving range (if using two)
- May not be accepted by all airlines — check with your airline first
Is this battery allowed on airplanes?
Yes.
The 24V 12Ah battery meets most airlines' safety regulations for lithium batteries, making it approved for air travel.
How much does the battery weigh?
The battery weighs about 2–5 lbs.
How do I maintain my battery for the longest life?
- Charge it regularly, even if not in use
- Avoid letting the battery fully drain to 0%
- Store in a cool, dry place when not using the wheelchair
- Use the original charger provided with your Kerdom wheelchair
What is the average battery life of a folding electric wheelchair?
The battery life of this type of electric wheelchair typically ranges from 15 to 30 miles per charge, depending on the model. It's essential to check the specifications of each wheelchair to ensure it meets your travel requirements.
Where do you ship it from and how do you ship it?
We ship all Kerdom products directly from our U.S. warehouses, strategically located to ensure fast and efficient delivery across the continental United States.
How long does shipping take?
Most orders are processed within 24 hours, and delivery typically takes 3–7 business days, depending on your location.
You'll receive a tracking number via email once your order ships, so you can follow your package all the way to your doorstep.
Please note:
If you purchase a pre-order item, shipping will follow the estimated delivery date listed on the product page.
Please confirm you are comfortable with the waiting time before placing your order.
Do you accept Medicare or private insurance?
Hi there! Sorry, our products are not covered by Medicare or private insurance at this time. However, we’re happy to provide purchase documents if you’d like to apply for reimbursement independently.
What is your warranty policy?
All KERDOM spare batteries are backed by a 2-Year Warranty against defects in materials and workmanship.
What is your return and exchange policy?
This accessory is non-returnable unless there is a quality issue.
For full details, please read our Return & Refund Policy
